CX MANAGEMENT, MYSTERY RESEARCH AND CUSTOMER SURVEYS INTERNATIONAL
Strong in the network: concertare has an international network of partners in all major markets worldwide who have a similar focus as concertare. The partners are among the most renowned mystery shopping or market research agencies in their market and cover all important countries. All partners are personally known to concertare and work according to quality standards set by concertare. Together, the partners have more than 1 million field staff profile data and conduct several million mystery shoppers and surveys every year.
The advantage for our customers: You have access to worldwide know-how from many thousands of projects. You benefit not only from our expertise in carrying out international projects, but also from our comprehensive knowledge of local market conditions.
Test purchases and market research worldwide: concertare has been working for many years as a lead agency for international clients in over 80 countries with the goal of establishing German quality standards in the execution of market research and mystery research projects worldwide.
concertare Global CX Experts: concertare has its own network of carefully selected service providers in the areas of CX, market research, digitalization, and human resources development in the world's most important markets. Without exception, these are partners who have been active in their markets for many years and have profound know-how from thousands of different projects.
The most important thing, however, is that they are locally rooted in their respective markets and know them inside out. Especially in international projects, these partners help to avoid mistakes based on a failure to take specific market conditions into account.
In joint projects and regular meetings for mutual exchange, concertare and its partners share their experience for the best possible implementation of a wide variety of projects in the service, trade, and industry sectors.
concertare is a member of the MSPA (Mystery Shopping Providers Association) and thus has access to specialized resources even in countries where market research and mystery shopping services are only occasionally in demand.
Thus integrated into a network of renowned national and international service providers, we can carry out global projects in all countries according to uniform concertare standards. Specially developed web-based software enables the parallel collection, evaluation, and reporting of data in any country, language, and time zone.