Training and Coaching

IMPROVING THE QUALITY OF CUSTOMER CONTACT WITH EFFICIENT METHODS

Education and training of employees are important components of customer relationship management in order to achieve acceptance and lived customer orientation at all levels.

concertare exclusively offers training measures, which are designed taking into account company-specific and needs-specific circumstances.

The contents imparted concentrate on persons and activities with customer contact. The measures are led by experienced trainers or moderators. Depending on the task, seminars, workshops, or coaching sessions are organized.

In the process, concertare uses tools for efficient self-management. With these tools, the managers in the company can carry out a large part of the education and training measures themselves. This enables a cost-effective, individual design of the learning content and immediate implementation in practice.

Coaching

Project-specifically trained coaches provide your employees with targeted support for implementation processes linked to attitude and behavior. Coaching programs are designed exclusively on a company-specific basis, require careful preparation, and usually run over a longer period of time.