Solutions - Analysis, Consulting and Implementation
USING INNOVATIVE METHODS TO WIN AND RETAIN CUSTOMERS AND TURN THEM INTO LOYAL REGULAR CUSTOMERS
We find solutions for excellent customer experiences
concertare specializes in customer relationship management and customer experience. Together with our clients, we develop individual solutions to win customers, retain them permanently, and build profitable customer relationships.
An important focus of our work is the measurement and development of quality in customer contact. In addition to comprehensive consulting, we offer modular services for the analysis, design, and implementation of customer relationships.
ANALYSIS
Modern and efficient methods of market research are used to obtain all target-relevant control information.
Surveys
Mystery Research / Mystery Shopping
Process Analysis
Audits
CONSULTING
Specific recommendations for action and programs of measures are derived from the results of the analysis.
Results Communication
Measures Development
Process Design
Customer Touchpoint Design
IMPLEMENTATION
We use tried and tested methods to support sustainable development for optimal customer centricity.
Training & Coaching
Employee Development
Quality Management
Sales Promotion