LEARNING WHAT PATIENTS EXPECT AND HOW SATISFIED THEY ARE
Patient surveys are a method of obtaining information about expectations, satisfaction, and perceptions of conditions and staff in the clinical or medical setting from current or former patients. Terms used synonymously are patient survey, patient study, patient interviews, patient expectations survey, patient satisfaction survey.
Patient surveys are used to collect data on:
- Design of service offerings
- Differentiating features from the competition
- Written Survey (Paper & Pencil)
- Online Survey
- Telephone Survey (CATI)
- Personal Interview (Paper & Pencil or CAPI)
- Telephone Surveys
Patient surveys in clinical settings are often time-structured: after admission, during stay, after stay.
DIFFERENTIATION FROM RELATED INSTRUMENTS
Referring Physician Survey: Survey of referring physicians on expectations and satisfaction with a clinic.
PERFORMANCE OF CONCERTARE IN A PATIENT SURVEY
concertare regularly conducts patient surveys in all specialties and with all methods. Methodologically proven formulations exist for many questions, and benchmark data can be provided when these are used. Benchmark data enables a determination of the relative position of one's own company compared to other market participants.
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