concertare is a specialist consultancy for customer relations management.
The aim is to provide a customer service which will ensure customer satisfaction, loyalty and consequently the economic growth of our clients.
concertare works with a variety of trades, providing customer service analysis and development strategies, enabling our clients to achieve their potential.
Our main services include:
- Consulting: the different tools and aspects of customer relations
- Analysis: customer questionnaires, test phone calls, test shopping and test consulting (mystery shopping)
- Customer relations training for staff
A significant proportion of our client base is made up of large businesses, including Audi, Autostadt, BMW, Citroën, Deutsche Post, DEVK, Dresdner Bank, Edeka, Honda, Klöckner, Porsche and T-Com.